Terms and Conditions

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1. Introduction

1.1. 

These comprehensive Terms and Conditions ("Terms") are established to formalize the legal relationship between Prominence Home Health Care Agency, LLC ("the Agency" or "we") and you, the recipient of services ("the Client" or "you"). It is imperative for both parties to understand and agree to the terms outlined herein to facilitate a transparent and effective collaboration in delivering non-medical home health care services.

1.2. 

By actively engaging with and receiving services from Prominence Home Health Care Agency, LLC, you explicitly acknowledge and affirm your commitment to adhere to these detailed Terms, which govern the entirety of our service provision and client interactions.

1.3. 

Any modifications or updates to these Terms will be communicated to you in writing, ensuring ongoing clarity and transparency in our partnership.

2. Services Provided

2.1. 

The Agency pledges to provide a range of non-medical home health care services, tailored to your individual needs and outlined in the mutually agreed-upon service plan. Our commitment extends to delivering personalized care, including assistance with activities of daily living, companionship, and personal care services that prioritize your well-being and comfort.

2.2. 

It's crucial to note that, as part of our service model, Prominence Home Health Care Agency, LLC does not extend transportation services to clients. We trust that you, the Client, or your designated representative will independently manage any transportation needs, ensuring a comprehensive and accurate understanding of the services we provide.

2.3. 

Our goal is to foster a collaborative and client-centered approach, ensuring that your unique requirements and preferences are considered in the development and execution of your care plan.

3. Client Responsibilities

3.1. 

Central to the success of our partnership is your commitment to providing accurate, truthful, and comprehensive information necessary for the creation of an effective and tailored care plan. This information includes medical history, current health conditions, and any specific preferences or requirements you may have.

3.2. 

In addition to the provision of accurate information, it is incumbent upon you to maintain a safe and comfortable environment during our staff's provision of services. This collaboration between the Client and the Agency helps ensure a conducive atmosphere for quality care delivery.

3.3. 

Timely communication regarding changes in your health status, medical condition, or living circumstances is fundamental to the ongoing appropriateness of the care plan. Open and transparent dialogue facilitates adjustments to our services, ensuring they align with your evolving needs.

4. Payment and Billing

4.1. 

Our commitment to transparency extends to the financial aspects of our services. Payment terms, rates, and billing details are outlined in the service agreement, subject to periodic review and adjustment. Your understanding and adherence to these terms contribute to the smooth functioning of our financial arrangements.

4.2. 

Timely payments, as specified in the service agreement, are vital to the continuity of services. If you encounter challenges or have concerns related to billing, we encourage you to promptly communicate with the Agency, fostering an environment of open communication and mutual understanding.

4.3. 

In cases of non-payment, the Agency reserves the right to temporarily suspend services until outstanding payments are resolved. This measure ensures a fair and sustainable business model that benefits both parties.

5. Cancellation and Rescheduling

5.1. 

Recognizing the dynamic nature of scheduling and the importance of flexibility, we request reasonable notice for the cancellation or rescheduling of services. Adequate notice allows us to efficiently manage our staff schedules and ensure continued high-quality service delivery.

5.2. 

The Agency acknowledges that unforeseen circumstances may arise, and we strive to accommodate reasonable requests for changes in service schedules. However, we reserve the right to charge a fee for services canceled without sufficient notice, as outlined in the service agreement.

5.3. 

We believe that clear communication and mutual respect regarding scheduling contribute to a positive client experience and the overall success of our partnership.

6. Confidentiality and Privacy

6.1. 

The protection of your privacy and confidentiality is of utmost importance to Prominence Home Health Care Agency, LLC. Both parties commit to maintaining the confidentiality of all personal and medical information exchanged during the course of our services.

6.2. 

Beyond the legal obligations to safeguard your privacy, the Agency may use de-identified information for statistical analysis and quality improvement purposes. This practice ensures that individual privacy is respected while contributing to ongoing enhancements in service quality.

6.3. 

Our commitment to confidentiality extends to all aspects of our interactions, fostering a relationship built on trust and mutual respect.

7. Termination of Services

7.1. 

The right to terminate services is reserved by either party, with written notice detailing the reasons for the decision. This provision allows for a transparent and formalized process in the event that either party decides to conclude the service arrangement.

7.2. 

In cases of non-payment or any violation of these terms that jeopardizes the safety or well-being of our staff or other clients, the Agency reserves the right to terminate services immediately. This measure is enacted to prioritize the safety and integrity of our caregiving environment.

7.3. 

We recognize the significance of a well-defined termination process and are committed to facilitating it with respect, understanding, and adherence to all applicable regulations.

8. Limitation of Liability

8.1. 

The Agency shall not be held liable for any injury, loss, or damage arising from circumstances beyond its reasonable control. Unforeseen events such as natural disasters, accidents, or other force majeure events are acknowledged as situations that may impact service delivery.

8.2. 

Clients are encouraged to adhere to care recommendations and advice provided by our staff to mitigate any potential adverse consequences. The Agency does not accept responsibility for outcomes resulting from the Client's failure to follow prescribed care guidelines.

8.3. 

This section is crafted to provide a clear delineation of responsibilities and to manage expectations regarding the limitations of liability inherent in the provision of non-medical home health care services.

9. Governing Law and Dispute Resolution

9.1. 

These Terms shall be governed by the laws of the state of Pennsylvania. This selection of governing law provides a stable and consistent legal framework for the interpretation and enforcement of these Terms.

9.2. 

In the event of any disputes arising under or in connection with these Terms, the parties commit to resolving them through arbitration in accordance with the rules of the American Arbitration Association. Arbitration is chosen as an alternative dispute resolution mechanism, promoting efficiency and fairness in addressing conflicts.

9.3. 

The inclusion of a governing law and dispute resolution section aims to provide clarity on the legal framework that governs our relationship and outlines a structured process for conflict resolution.

10. Amendments to Terms and Conditions

10.1. 

As part of our commitment to transparency, the Agency reserves the right to modify these Terms as necessary. Any changes will be communicated to you in writing, ensuring you are informed and aware of any adjustments to our terms.

10.2. 

Your continued use of our services constitutes acceptance of the amended Terms. This clause reinforces the importance of ongoing communication and ensures that you remain informed about any updates or modifications to the terms governing our relationship.

10.3. 

Our intention is to maintain an open and collaborative partnership, and the ability to adapt these Terms as needed contributes to the flexibility required for a successful long-term engagement.

By receiving services from Prominence Home Health Care Agency, LLC, the Client acknowledges and agrees to adhere to these detailed and comprehensive Terms.